Data protection

Privacy Statement

At BikeAbility Wales we recognize the importance of protecting your personal information and are committed to processing it responsibly and in compliance with applicable data protection laws as set out in the General Data Protection Regulation (GDPR) & the Data Protection Act

What information is collected

We collect names and address of individuals using our services as well as information relating to their health.

Who is collecting it

The information is collected by BikeAbility Wales staff.

How we collect your information

We mainly collect information through the BikeAbility Wales Service User details and agreement when an individual comes to use our services e.g. to attend a cycle session, hire a cycle or participate in training. We may also collect information from people when they telephone or email us.

Why we collect and use your personal information

We may collect your personal information as an individual for various purposes, such as the following:

To develop an agreement between the client and the organization, which will ensure that the client will be provided with a service that will provide for their needs and enable us to inform them of opportunities that the organization can provide.

Responding to your request for information, order, or support
When you contact us (online or offline) in connection with a request for information, to book a service, to provide you with support, we collect information necessary to fulfill your request. For instance, we collect your name, contact information, and details about your request. We retain such information for administrative purposes, defending our rights, and in connection with our relationship with you.

Visitor information

We register individuals visiting our venue using our service user forms which act as an agreement between ourselves and our service users.

Marketing

Most information we collect about you comes from our direct interactions with you.When you register for an event/training we may collect information (online or offline) in relation to the event organization, and during an event, such as participation in sessions and survey results. We may use this information for marketing purposes. You can choose to receive information by email, telephone or postal mail about our services.

Information Security and Accuracy

We intend to protect your personal information and to maintain its accuracy.

Who will it be shared with

The information provided by individuals is unlikely to be shared with any other individuals or groups outside BikeAbility Wales

How long we hold data

We will not retain personal information longer than necessary to fulfill the purposes for which it is processed, including the security of our processing complying with legal and regulatory obligations (e.g. audit, accounting and statutory retention terms), handling disputes, and for the establishment, exercise or defense of legal claims.

How to contact us

If you have a question related to this Privacy Statement, please contact us:

In writing: BikeAbility Wales, The Environment Centre, Pier Street, Swansea SA1 1RY

By email: bikeabilitywales@ymail.com

Your Rights

You can request to access, update or correct your personal information. You also have the right to object to direct marketing.

The processing of your personal information is subject to the EU General Data Protection Regulation (“GDPR”), and your personal information is processed based on legitimate interests, you have the right to object to the processing on grounds relating to your specific situation. Under GDPR you may also have the right to request to have your personal information deleted or restricted and ask for portability of your personal information. . For more information on these rights and how you exercise them please visit the ICO’s website

To exercise any of these rights please contact us and let us know which right you wish to exercise and we will help where we can. 

Right to Lodge a Complaint

In the event you consider our processing of your personal information not to be compliant with the applicable data protection laws, you can lodge a complaint.

If you think we are not responding to a request fully you can complain to the ICO by contacting them here